Refund and Returns Policy - HupHeng Furniture Kedai Perabot Segamat

Overview

Customer satisfaction is paramount for us. To make sure that our customers love the Double H Living experience, we go out of our way to provide a comprehensive return policy.

Double H Living strictly does not have a change of mind policy as many of our furniture are only ordered after the customer’s order confirmation. The customer is advised to double-check and confirm all the relevant specifications such as product dimension, material, and styles prior to placing an order. You can always message us to ask for additional information or just visit our showroom in Segamat to see in actual item(s) – just Google Maps or Waze “Kedai Perabot Hup Heng Furniture Taman Yayasan Segamat”

Refunds

We strictly do not accept returns and refunds for change of mind.

For any return request due to manufacturing defects or our negligence, we will bear all the costs incurred to ensure you receive the item(s) as per your purchase order.

Acceptance of return will be subject to our discretion if requested due to special reasons. There may be additional 20% restocking fees, transportation, and service charges apply.

Can I get a refund if the item(s) delivered do not fit the entrance of my premise?

We are very experienced in delivering furniture to apartments, offices, and landed building, therefore we will make sure all our item(s) can fit in standard-size entrances, ie. Door, lift staircases, etc. Due to this restriction, we will only install big items such as bed frames, wardrobes, and book racks on site. However, for a certain model of the bed frame, the bed slat is as per bed sizes and might not fit in smaller entrances. Please kindly inform us if your entrance is smaller than the standard size, and we will advise your purchases accordingly.

Please note that it is the customer’s responsibility to ensure that the item(s) can fit the entrance of the premises. In any cases where the item(s) does not fit, Double J Living only allows return and refund in store credit.

Exchanges

Exchange (if applicable):

We only offer exchanges for the following conditions:

The product received is defective or damaged; or
The wrong product was received in the order.

To apply for an exchange kindly contact our admin at 017-799 1011 and send us the following details:

Proof of purchase
Image of the defective, damaged, or wrong product received

Our admin will notify you whether your product can be exchanged/ replaced.

We will arrange for a site visit to inspect the defective or damaged products and send them back to our store for repair/ exchange. We will arrange to deliver the correct product to your site to exchange with the wrong product received within a certain amount of days.

Returns

Our top priority is to satisfy our customers. You have the right to seek an exchange or return of your order if you’re not entirely happy, provided your requests are fair. All goods that are returned will be examined and evaluated further. We will consider your request, but we reserve the right, in our sole discretion, to refuse any request.