Shipping & Delivery

Delivery Policy – HupHeng Furniture Kedai Perabot Segamat

We currently ship all across Johor, Melaka, Negeri Sembilan, KL, Selangor, and Pahang only.

To ensure you receive your new furniture pieces quickly and as safely as possible, we have covered a variety of shipping details which are explained below. 

Standard Delivery Rate

Areas	Rate /trip
Zone A – Johor Bahru, Melaka	RM250
Zone B – Negeri Sembilan, Pahang	RM450
Zone C – KL, Selangor	RM750

• Free delivery is provided to Segamat, Gemas, and Muadzam Shah with purchases above RM1000.
• Free delivery is only available ONCE per order.
• Item(s) delivered by truck will be handled by our skilled in-house transport and delivery team. This way, we can ensure to have better control of our delivery punctuality and quality service at your door.
• Delivery by truck is available on Monday – Saturday excluding public holidays, there are no additional charges for delivery on weekends.
• Bulky items such as bed frames, and wardrobes will be assembled at the customer’s premises.
• Other items such as bedside tables, dressing tables, coffee tables, tv cabinets, etc will be readily assembled by our professional furniture delivery team without additional charges. 

Same Day Delivery

Usually, we do not provide same-day delivery as our delivery schedule is arranged one week in advance. However, if you wish to get your item(s) on the day you purchase, you may arrange a self-pickup from our Showroom.

Delivery Time

You may mention your preferred delivery day and time of receiving the item(s) in the communication section. Our delivery is available on Monday – Sunday excluding public holidays with 4 slots available each day:

1. Morning 10.00 -11.30am
2. Noon 11.30 – 1.00pm
3. Noon 2.00 – 3.30pm
4. Evening 3.30 – 6pm

Our support officer will get in contact with you to confirm or make arrangements for your preferred delivery slot after receiving your order and full payment. Our office hour is 10 am to 7 pm. Please understand that our delivery slot bookings are subject to availability.

Delivery Procedures

To ensure our customers receive the new furniture as safely as possible, we will have a Standard Operating Procedure (SOP) for furniture delivery. 

• We will attempt delivery of your order as soon as your order is ready for delivery. The delivery day and time will be arranged based on the schedule availability as mentioned above under Delivery Time.
• One day before delivery, our support officer will contact your registered phone number to remind you of your upcoming delivery.
• On the day of delivery, our delivery team will give you a call 30 minutes before reaching the destination so that you can be prepared to receive your order.
• Our delivery team will assemble the furniture (if applicable), and remove all packaging materials from your premise.
• After each furniture installation session, our delivery team will guide the customer to perform an overall check on the item(s) delivered prior to you acknowledging the receipt of the item(s) in good and agreeable condition.
• Customers are requested to sign the Delivery Order (DO) after the acknowledgment of the item(s) conditions. Do ensure that the item(s) is in good and agreeable condition before signing the DO, any request for return or refund after the acknowledgment, ie. signing the DO will be subject to our discretion. For more information on Return and Refund Policy, click here